If you enjoy talking with people, technology, and helping customers make confident decisions, this role is for you.
Digital at Heart is a locally-owned electronics store in downtown Culpeper specializing in sales and service of phones, tablets, computers, and game consoles. We’re dedicated to solving people’s technology problems and providing outstanding service.
As a customer service rep you will be the person who sets the tone, asks the right questions, and helps customers choose repairs and upgrades by explaining options clearly and educating customers on the best solution.
This role is a combination of customer service and sales. Customers come to us because they are having problems with their tech and they trust us to help them find the best solution. It will be your job to provide “educational sales” by talking with each customer to help them find the best option for their situation, whether that’s a repair on their current device or purchasing a replacement device. The close happens naturally because the customer understands what they’re choosing.
We’re looking for someone who is friendly, can stay patient even when questions appear basic, and enjoys helping people when they’re frustrated. You’ll work alongside a team who enjoys creative problem solving and doing things the right way. Most days are filled with conversations from phone calls, walk-ins, and follow-ups.
Email your resume to Kevin@DigitalAtHeartRepair.com or stop by in person to apply.
Pay Scale: $15-$20
40 hours per week: Monday through Friday 10am–6pm with occasional Saturday shifts 10am–2pm. If you work on a Saturday you will be given a half-day off during the week.